Privacy Policy

Lokkate Technologies ("Lokkate", "we", "us") provides GPS vehicle tracking and remote vehicle control to owners, fleets, and finance companies in Ghana. This policy explains what personal data we collect, why we collect it, who we share it with, and the rights you have over it.

We process personal data in line with Ghana's Data Protection Act, 2012 (Act 843). If you have questions about anything here, contact us at privacy@lokkate.com.

1. Data we collect

Account data

Your name, email address, phone number, the organisation you belong to, your role within that organisation, and an encrypted form of your password. We never store your password in readable form.

Vehicle and device data

Vehicle registration number, make, model and year, and the identifiers of the tracking hardware installed in the vehicle (including its IMEI and SIM details).

Location and telemetry data

This is the core of the service. From the tracker fitted to your vehicle we receive, and store:

• Precise location (latitude and longitude), altitude, heading, and reported accuracy
• Speed and motion state
• Ignition state and engine or power status where the hardware reports it
• Trips, stops, and derived movement states such as moving, idling, or parked
• Events and alarms raised by the tracker, such as tampering or power loss
• A record of remote immobilisation commands, including who issued each one and when

This data is collected continuously while the tracker is powered, including outside working hours, because theft and tampering do not keep to a schedule. It comes from hardware installed in the vehicle, not from your phone. The Lokkate mobile app does not read your phone's location.

Billing data

Invoices, line items, amounts, and payment status. Card and mobile money payments are processed by our payment provider. We do not receive or store your full card number, PIN, or mobile money credentials.

Technical data

When you sign in we record the IP address and browser or app identifier of the session, so you and we can spot unfamiliar access. If you enable notifications in the mobile app, we store the push token your device is issued so we can deliver alerts to it.

2. Why we use it

• To deliver the service you signed up for: showing where your vehicles are, their history, and their status.
• To send alerts you have asked for, by push notification, email, and where enabled SMS or WhatsApp.
• To carry out remote commands you issue, such as immobilising a vehicle.
• To bill you and to keep the financial records the law requires us to keep.
• To support you when you contact us, and to diagnose faults in hardware or software.
• To keep the service secure and to investigate misuse.

We do not sell your data. We do not use your location data for advertising, and we do not share it with advertisers or data brokers.

3. Who can see your data

Within your own account, visibility follows the role you were given. An owner sees everything for their organisation. Managers, drivers, and viewers see less. An owner can invite and remove people, so an owner controls who else sees the vehicles.

Outside your account, we share data only with:

• Our hosting and infrastructure providers, who store the data on our behalf on servers located in the European Union.
• Our payment provider, to take and reconcile payments.
• Apple, which carries push notifications to iPhones. Notification content is limited to what is needed to describe the alert.
• Lokkate staff, who may access your account to install hardware, resolve a fault, or answer a support request.
• Law enforcement or a court, where we are legally required to disclose, or where you ask us to assist in recovering a stolen vehicle.

4. If you track other people

If you fit a Lokkate tracker to a vehicle driven by someone else, such as an employee, a driver on a work-to-own arrangement, or a rental customer, then in respect of that person you are the data controller and we act on your instructions. It is your responsibility to tell those drivers that the vehicle is tracked and to have a lawful basis for tracking them. Covert tracking of individuals is a misuse of the service and grounds for termination.

5. How long we keep it

• Location and trip history: for as long as your tracker service is active, so you can review history and evidence a claim. We may reduce older positions to summarised trips.
• Account data: until you delete your account.
• Invoices and payment records: retained after account closure for as long as tax and accounting law requires.

6. Your rights

You can, at any time:

• See your data in the app, or ask us for a copy of it.
• Correct anything inaccurate, from Settings or by asking us.
• Delete your account from Settings in the app or on the web. Deleting your account permanently removes your login, your personal profile, your notification history, and your registered devices.
• Withdraw consent to notifications, by turning them off in Settings or in your phone's system settings.
• Complain to us at privacy@lokkate.com, or to Ghana's Data Protection Commission.

If yours is the only account on the profile, deleting it also ends the service: tracking stops and your monthly billing is cancelled. If other people are still on the account, it keeps running for them.

Two things outlive the deletion. The billing record for your vehicles stays with us, including anything still owing and the contact details we need to reach you about it, and the tracker stays in the vehicle until we take it out. Contact us to settle a balance and arrange removal.

7. Security

Traffic between your device and Lokkate is encrypted in transit. Passwords are stored hashed. Access to production systems is limited to staff who need it. No system is perfectly secure, so if you believe your account has been accessed without your permission, change your password and contact us immediately.

8. Children

Lokkate is a service for vehicle owners and businesses. It is not directed at children and we do not knowingly collect data from anyone under 18.

9. Changes to this policy

If we change this policy in a way that materially affects you, we will tell you in the app or by email before the change takes effect. The date at the top of this page always reflects the current version.

10. Contact

Lokkate Technologies, Accra, Ghana.
privacy@lokkate.com